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What to do if you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department

Riverside House

The Waterfront

Newcastle upon Tyne

NE15 8NY

Email: QFPcomplaints@quilter.com

Telephone: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service

Get in touch

The information collected will be used solely for the purposes of providing background information when contacting you to arrange an appointment.