We then need to get to know you. We do this through what the industry terms as a ‘fact find’. Don’t worry – this is not a monumental questioning process. At Unividual, we train our financial planners to have good levels of emotional intelligence so that each adviser is approachable. They will create an atmosphere where you feel relaxed enough to have a good conversation about how things are set up, what you aspire to achieve in life and how you currently manage the areas that put those goals at risk. Quite often, this process will actually help you realise what is really important to you and what your financial goals and objectives are.